Help from the people who wrote the code.
There is no ticket queue between you and the developer. Pick the product below, tell us what you expected and what happened, and we will answer within three business days. Security issues get a faster response.
Public Works Safety Training
Bug reports, content corrections, and deployment questions go through the contact page; choose "Product support" as the topic. Never include an incident record, employee data, or a server password in the message; we will arrange a secure way to share those if they are needed.
Painless Project Management
Problems with the demo build, and anything about a team version we host for you, go through the contact page.
Part 107 Prep
For the study site and the mobile app, use the contact page. If a question or explanation looks wrong, send the question text and the reference you think applies; corrections are checked against FAA sources before they ship. App crashes: include your phone model and operating system version. We cannot look up your progress because it never leaves your device.
Phantom Soldier
phantomsoldier.org belongs to Project Veteran Overwatch. Questions about the project, the music, or a story go to PVO through the site itself. If something on the site is broken, tell us through the contact page and we will fix it.
What to include
- Which product and edition (browser edition, self-hosted, iOS, Android, web)
- What you were trying to do, what you expected, and what happened instead
- Steps that reproduce the problem, if you have them
- A screenshot, with any personal information covered
Security issues
If you believe you have found a security problem in any of our products, please do not post it publicly. Use the contact page and put "security" in the subject. We acknowledge reports within two business days and tell you what we did about them.